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Claims Reporting Process

Collect Basic Incident Information

When you contact NORCAL about an incident, please be prepared to provide us with some general information:

  • The patient’s name, gender, age, marital status, address and employment status
  • The names of any other physicians or medical providers involved in the case
  • The names of any involved hospitals, clinics, etc.
  • A chronology of the treatment
  • Any information available regarding the nature of the claim

You can be assured that the information you provide to a NORCAL Claims Specialist — whether by phone, in person or through our secure claims reporting page — is secure, privileged and confidential.

Report Your Claim Securely Online

Reporting your claim online enables you to provide relevant details about an incident as well as attach claim-related correspondence, legal documents and medical records. A Claims Specialist will review the information you submit and contact you to discuss the incident further.

Report your claim securely online at reportofclaim.norcalmutual.com

Call a Claims Specialist

If you have questions about an incident or want to speak to a Claims Specialist directly, we’re available around-the-clock to take your call.

To speak with a Claims Specialist, call the number below for your state. For all other states call 800.416.0791.

States Claims #
Alaska and California (Central and Northern) 800.416.0791
California (Southern) 800.356.5513
Nevada 800.356.5513
New Mexico 800.416.0791
Oregon 800.416.0791
Rhode Island 800.230.1004
Utah 800.416.0791
Washington 800.416.0791