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What To Report

Formal Notification

Depending on the state in which you practice, there are several ways you could be notified of a medical malpractice claim or lawsuit.

Promptly contact a NORCAL Claims Specialist if you receive any of the following:

  • Summons and complaint/petition
  • Pre-suit notice letter
  • Subpoena, request for records or deposition
  • Demand letter
  • Communication from a privileging body
  • Communication from a medical board

Early Reporting of Incidents

Early reporting of potential claims, or “incidents,” can make all the difference in NORCAL’s ability to evaluate and defend actions initiated against you. NORCAL features a “good faith” early reporting policy, so there will be no adverse impact on the insurability of your practice.

Promptly contact a member of our Claims Team if you experience any of the following:

  • Complication
    Any unanticipated result that you believe could produce a claim.

  • Dissatisfaction
    A direct or indirect expression of displeasure by either a patient or a patient’s family member about the care rendered.

  • Notification of a Patient Complaint
    Any written or verbal notice from your local medical society or other organization concerning a patient report or complaint about your treatment.

  • Request for Medical Records
    A written or verbal request by a patient’s attorney, copy service, or the patient, even on an “informal” basis. Any request to release records must be accompanied by a valid written Authorization, signed by the patient or legal custodian.

  • Medical-Legal Situation
    Any situation in which a potential claim could be avoided with an appropriate action or response.

The information presented here is not intended to replace case-specific advice from either your legal counsel or NORCAL Mutual Insurance Company.