NORCAL is serious about protecting the reputations of our policyholders. Our aggressive approach to claims handling includes:
¹ Subject to applicable laws governing consent to settle provisions, which may vary by state.
² For claims under the Information and Network Security Insurance endorsement, defense costs are included within the limits of its coverage.
* Formal (reserved) claims against insureds with NORCAL Insurance Company,
Medicus Insurance Company and FD Insurance Company in 2016.
Formal Notification: Depending on the state in which your practice, there are several ways you could be notified of a medical malpractice claim, lawsuit, or investigative proceeding:
Early Reporting of Incidents: Early reporting of potential claims, or “incidents,” can make all the difference in NORCAL’s ability to evaluate and defend actions initiated against you. NORCAL features a “good faith” early reporting policy. Promptly report a potential claim if you experience any of the following:
Report Your Claim Securely Online: Reporting your claim, or potential claim, online enables you to promptly report an incident and attach claim-related correspondence, legal documents, and medical records. You will need your policy number and the location (state) of the incident. A Claims Specialist will review the information and contact you within two business days.
Call a Claims Specialist: If you are unable to report an incident online, please call 800.416.0791. You will need your policy number and location (state) of the incident. A Claims Specialist will contact you within two business days.
You can be assured that the information you provide to NORCAL—whether by phone or through our online claims reporting page—is secure, privileged, and confidential. The information presented here is not intended to replace case-specific advice from either your legal counsel or NORCAL Group.
Important Notice: Planned System Downtime
When: Monday, October 14, 8:00 PM (EST) - Tuesday, October 15, 1:00 AM (EST)
Access to Online Claims Reporting will be unavailable Monday, October 7 from 8:00 PM (EST) to Tuesday, October 8 at 1:00 AM (EST) for system maintenance. If you need to report a claim during this time, please call 800.416.0791. We appreciate your patience during this brief interruption.
Claims Intake Line: 877-778-2524
Claims Intake Line: 800-416-0791
If you require immediate assistance outside of business hours, our Claims department regional leadership will work with you to coordinate an action plan.
Gina Harris, Regional Claims Executive, West
Mike Severyn, Regional Claims Executive, Midwest/Southwest
Frank Bishop, Regional Claims Executive, Southeast
Mark Lightfoot, Regional Claims Executive, Northeast
Midwest - light green
Southwest - red
Southeast - dark green
Northeast - purple