---
title: Approaches to Managing Disruptive Patients
description: The case studies provide the basis for strategies that can be used to identify catalysts to patient agitation and violence, de-escalate disruptive behavior and appropriately follow up disruptive patient encounters.
---

[Claims Rx Directory | NORCAL Group ](https://www.norcal-group.com/claimsrx)

# [Approaches to Managing Disruptive Patients](https://www.norcal-group.com/claimsrx/approaches-to-managing-disruptive-patients)

 Written by [NORCAL Group](https://www.norcal-group.com/claimsrx/author/norcal-group) | Jan 4, 2019

The case studies in this month’s publication are based on NORCAL Group closed claims and Risk Management Department calls from insureds. The case studies provide the basis for strategies that can be used to identify catalysts to patient agitation and violence, de-escalate disruptive behavior and appropriately follow up disruptive patient encounters.

| **CASE ONE**  Failure to Use De-escalation Strategies **SPECIAL FEATURE** Triggers of Disruptive Behavior **SPECIAL FEATURE** Nonverbal Cues of Imminent Interpersonal Violence | **CASE TWO ** Terminating Treatment of Disruptive Patients **SPECIAL FEATURE** Service Failures and Unanticipated Outcomes **SPECIAL FEATURE** Workplace Violence |
| --- | --- |

[View full post](https://www.norcal-group.com/claimsrx/approaches-to-managing-disruptive-patients)

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