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CLAIMS Rx DIRECTORY


RISK MANAGEMENT PUBLICATION

Communication Challenges in Primary Care

June 2019

Physicians communicate with patients, patients’ families, other physicians and healthcare professionals, and staff members. The skills required to communicate with these numerous “stakeholders” vary. The degree to which physicians succeed in communicating information with empathy and efficiency affects patient wellbeing and professional liability exposure.

SPECIAL FEATURE
Communication in the Exam Room

CASE ONE, TWO, THREE & FOUR
Physician-Patient Communication

SPECIAL FEATURE
Informed Consent and Refusal

CASE FIVE & SIX 
Challenging Patient Situations

CASE SEVEN
Hand-offs Between Primary Care Physicians and Surgeons

SPECIAL FEATURE
Working Together: Physician-Physician Communication

June 2019
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