Claims Rx Directory | NORCAL Group

Responding to Unanticipated Outcomes: First Conversations

Written by NORCAL Group | Nov 3, 2017

Physicians in every medical specialty, at every level of experience, face unanticipated outcomes to medical treatment. Managing the disclosure of an unanticipated outcome is one of the primary reasons why policyholders contact the NORCAL Risk Management Department. This article provides strategies for early conversations with the patient following an unanticipated outcome.

This article includes healthcare ethics content, which may help meet CME credit ethics requirements in some states.

SPECIAL FEATURE
NORCAL Nine Steps

CASE ONE
Disclosure without Admitting Fault

CASE TWO 
Disclosure Using the Oregon Early Discussion and Resolution Program

CASE THREE 
The Blame Game