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CME Webinars, Webcasts & Events

Featuring a variety of timely, topical risk management and patient safety subjects, all with the opportunity for CME credit and free-of-charge.

October 2020 Webinar
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WebinarThe Patient Experience and Its Impact On Patient Safety

Patient experience contains a wide variety of interactions that patients have when they seek and receive the care they need from doctors and other healthcare providers. It includes aspects of healthcare that patients highly value, such as good communication. Patient experience is an integral part to the overall quality of care; a complement to the scientific and clinical aspects of care. This webinar will review the key elements of the patient experience as evidenced in the latest research, and how those elements can impact patient safety; thus mitigating risks. This presentation will explore various ways to assess patient experience to meet the needs of your practice and your patients. The discussion will leave participants with practical ideas to improve the patient experience.

4pm Pacific | 5pm Mountain | 6pm Central | 7pm Eastern
(Open to All Audiences)


This activity has been approved for 1 AMA PRA Category Credit



NORCAL Group policyholders have access to a robust library of mobile-friendly video replays of past webinars through the MyACCOUNT policyholder portal and MyNORCAL mobile app.

For medical professionals not yet covered by NORCAL, a free webcast stream of a recent webinar is made available. Contact us to learn more about getting full access to all Risk Management resources as a NORCAL policyholder.

STREAM NOWWebcast Replay: Managing Challenging Patient Encounters