CME WEBINAR
Caring for the Challenging Patient: Managing Disruptive Behaviors
Patients and their caregivers may display challenging behaviors that prove difficult for healthcare professionals to handle. Negative interactions between a patient and a physician, other healthcare professionals or associated staff can increase professional liability risks. There are numerous variables that play a part in these situations. Identifying these factors and utilizing key concepts to improve communication are vital components for enhanced patient relationships. This program provides an overview of difficult interaction scenarios, the contributing factors that can influence behaviors and NORCAL’s risk management recommendations for improved patient engagement when faced with these conflicts.
7/11/19
4pm Pacific | 5pm Mountain | 6pm Central | 7pm Eastern
(Open to All Audiences)
NORCAL CME - 1 Hour
This activity has been approved for 1 AMA PRA Category 1 Credit™
CME WEBINARAdverse Medical Events, Second Victim and Litigation Stress
An unanticipated adverse patient event and injury, or a medical error resulting in patient harm, can be a devastating experience for any healthcare professional. A subsequent medical malpractice claim exacerbates the ordeal. The emotional and physical duress felt by physicians and other clinicians after such an event can have detrimental effects on well-being and gravely affect their ability to participate effectively in any defense. The personal and professional pain may be unavoidable, but it can be mitigated. This educational presentation will raise your awareness of the impact adverse events have upon caregivers, and provide strategies that you and your organization may implement to facilitate recovery and promote caregiver well-being after an unanticipated outcome, and to improve your resilience in the setting of litigation.
7/31/19
4pm Pacific | 5pm Mountain | 6pm Central | 7pm Eastern
(Open to All Audiences)
NORCAL CME - 1 Hour
This activity has been approved for 1 AMA PRA Category 1 Credit™
NORCAL Group policyholders have access to a robust library of mobile-friendly video replays of past webinars through the MyACCOUNT policyholder portal and MyNORCAL mobile app.
For medical professionals not yet covered by NORCAL, a free webcast stream of a recent webinar is made available. Contact us to learn more about getting full access to all Risk Management resources as a NORCAL policyholder.
