--- title: Resource Library | Business of Medicine description: Business of Medicine | The Resource Library offers a broad spectrum of resources and actionable insights to help you manage your healthcare business, increase patient safety, and help your practice thrive. --- - [Sign In](https://secure.proassurance.com?hsLang=en-us) - g Search Site [Contact Us](https://www.proassurance.com/contact-us/?hsLang=en-us): **844-466-7225** [![PRA-MMI-Logo®-RGB](https://www.norcal-group.com/hs-fs/hubfs/PRA-MMI-Logo%C2%AE-RGB.png?width=215&height=62&name=PRA-MMI-Logo%C2%AE-RGB.png)](https://www.norcal-group.com?hsLang=en-us)   - [About](https://norcal-group.com/about) - [About Us](https://norcal-group.com/about) - [Coverages](https://norcal-group.com/state) - [Claims](https://www.proassurance.com/report-a-claim/) - [Resources](https://www.norcal-group.com/resources) - [HIPAA Resources](https://proassurance.com/hipaa) - [Website Accessibility](https://proassurance.com/accessibility) - [Pay](https://www.norcal-group.com/pay) # [Resource Library](https://www.norcal-group.com/library) ## [Healthcare Communication: Case Studies and Best Practices for Communicating Critical Findings](https://www.norcal-group.com/library/healthcare-communication-case-studies-and-best-practices-for-communicating-critical-findings) June 24, 2021 [![](https://files.norcal-group.com/hubfs/female-doctor-discussing-xray-on-phone_KL.jpg) ](https://www.norcal-group.com/library/healthcare-communication-case-studies-and-best-practices-for-communicating-critical-findings) Communication failure — especially failure to communicate critical findings in a timely manner — can cause patient injury due to treatment delay, delayed diagnosis or misdiagnosis, or lack of follow-up, and is a frequent allegation in malpractice lawsuits. Especially in primary care practices, expedited follow-up on critical or significantly abnormal test results is a major aspect of liability risk management and patient safety. [Learn More »](https://www.norcal-group.com/library/healthcare-communication-case-studies-and-best-practices-for-communicating-critical-findings) Filed under: [Business of Medicine](https://www.norcal-group.com/library/topic/business-of-medicine), [Patient Care](https://www.norcal-group.com/library/topic/patient-care) ## [Develop a Policy for Timely Diagnoses Communication to Facilitate Prompt Treatment](https://www.norcal-group.com/library/develop-a-policy-for-timely-diagnoses-communication-to-facilitate-prompt-treatment) March 26, 2021 [![](https://files.norcal-group.com/hubfs/doctor-checking-x-ray-and-talking-on-telephone-at-clinic_soc.jpeg) ](https://www.norcal-group.com/library/develop-a-policy-for-timely-diagnoses-communication-to-facilitate-prompt-treatment) A list of urgent diagnoses and significant, unexpected diagnoses is an important aspect of diagnoses reporting policy. However, there is considerable disagreement about which diagnoses should be included in those lists.1 The most relevant guideline, the “Consensus Statement on Effective Communication…” from CAP/ADASP,* does not define either urgent diagnosis or significant, unexpected diagnosis. Instead, it recommends that pathology departments develop their own lists of urgent diagnoses and provide examples of significant, unexpected diagnoses.2 [Learn More »](https://www.norcal-group.com/library/develop-a-policy-for-timely-diagnoses-communication-to-facilitate-prompt-treatment) Filed under: [Business of Medicine](https://www.norcal-group.com/library/topic/business-of-medicine), [Patient Care](https://www.norcal-group.com/library/topic/patient-care) ## [Develop a Process for Communicating Results Based on Criticality to Improve Clinical Decision-Making](https://www.norcal-group.com/library/develop-a-process-for-communicating-results-based-on-criticality-to-improve-clinical-decision-making) March 26, 2021 [![](https://files.norcal-group.com/hubfs/medical-technicians-reporting-test-results_soc.jpg) ](https://www.norcal-group.com/library/develop-a-process-for-communicating-results-based-on-criticality-to-improve-clinical-decision-making) The final report is the definitive record of an imaging examination. Depending on the criticality of a finding, the radiologist may be required to directly contact the ordering physician prior to the report’s delivery. Different levels of urgency may require different methods of communication.1 [Learn More »](https://www.norcal-group.com/library/develop-a-process-for-communicating-results-based-on-criticality-to-improve-clinical-decision-making) Filed under: [Business of Medicine](https://www.norcal-group.com/library/topic/business-of-medicine), [Patient Care](https://www.norcal-group.com/library/topic/patient-care) ## [Anatomy of a Medical Malpractice Case](https://www.norcal-group.com/library/anatomy-of-a-medical-malpractice-case) February 24, 2020 [![](https://files.norcal-group.com/hubfs/NORCAL_SR_Anatomy-Malpractice-Case_thumb.jpg) ](https://www.norcal-group.com/library/anatomy-of-a-medical-malpractice-case) Facing a lawsuit can be an upsetting and often intimidating process. Coming from the medical environment, you may not have exposure to the complexities of the legal system, and you may have questions about how it works. Added to that, you may also be dealing with emotions ranging from confusion to anger. To help you prepare for what’s to come, NORCAL Group offers this Anatomy of a Medical Malpractice Case to provide an overview of the general litigation process as well as recommendations to help you through it. [Learn More »](https://www.norcal-group.com/library/anatomy-of-a-medical-malpractice-case) Filed under: [Special Report](https://www.norcal-group.com/library/topic/special-report), [Business of Medicine](https://www.norcal-group.com/library/topic/business-of-medicine) ## [Managing Risk on the Business Side of Medicine: Case Studies and Best Practices](https://www.norcal-group.com/library/managing-risk-on-the-business-side-of-medicine-case-studies-and-best-practices) August 26, 2019 [![](https://files.norcal-group.com/hubfs/medical-practice-staff-meeting-600x400.jpg) ](https://www.norcal-group.com/library/managing-risk-on-the-business-side-of-medicine-case-studies-and-best-practices) Running a medical practice involves making business decisions that can increase the risk of adverse patient outcomes, professional liability, and regulatory violations. Yet, the skills and training that support conscientious, excellent medical care do not always facilitate skilled business decision-making.1,2 [Learn More »](https://www.norcal-group.com/library/managing-risk-on-the-business-side-of-medicine-case-studies-and-best-practices) Filed under: [Article](https://www.norcal-group.com/library/topic/article), [Practice Manager](https://www.norcal-group.com/library/topic/practice-manager), [Business of Medicine](https://www.norcal-group.com/library/topic/business-of-medicine) | |  \|  | [Next >](https://www.norcal-group.com/library/topic/business-of-medicine/page/2) | | --- | --- | --- | ###  Topics  Please select Bad Outcomes & Complications Business Continuity Business Operations Community Health Consultations Cosmetic & Reconstructive Procedures Cultural Competency & Cultural Respect Cybersecurity Diagnosis & Testing Digital Practice Electronic Health Records (EHR) General Liability HIPAA Privacy & Confidentiality Industry Trends Information Security Informed Consent Leadership Litigation & Claims Marketing & Practice Building Medical Errors & Apology Medical Ethics Medical Records & Documentation Medication Errors Opioids Pain Management Patient Communication Patient Relationship Personal Finance & Career Philanthropy & Community Involvement Physician Burnout Physician Ratings Physician Wellness Practice Communication Practice Drift Practice Management Prescribing & Medication Public Relations & Communication Regulation & Compliance Reputation Management Unanticipated Outcomes Vicarious Liability ###  Specialties  Please select Emergency Medicine Family Practice Mental & Behavioral Health Obstetrics & Gynecology Oncology Ophthalmology Orthopedics Pain Management Specialist Pediatrics Plastic & Cosmetic Surgery Radiology ### Recently Added Interested in NORCAL Group? **Contact Your Agent/Broker** or call 844.4NORCAL today * NORCAL Group, now part of ProAssurance, includes NORCAL Insurance Company and its affiliated companies. 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