Contact Us: 844-466-7225

MyACCOUNT Users Will Transition to the ProAssurance Secure Services Portal April 3, 2023

Continue to MyACCOUNT

What do i need to do now?

No action is necessary at this point. You can continue to access your account and policy information via MyACCOUNT. All current user accounts within NORCAL Group's MyACCOUNT will be migrated into ProAssurance's Secure Services Portal (SSP) on April 1, 203. Starting April 3, 2023, users will be redirected to the ProAssurance SSP.

What will i need to do starting april 3, 2023?

Existing links to MyACCOUNT will automatically redirect you to the ProAssurance SSP starting April 3, 2023.

NORCAL customers who had a username and password set up on MyACCOUNT will simply need to provide the email address associated with their MyACCOUNT login and perform a password reset, as well as set up multi-factor authentication for security.

Those who never set up a MyACCOUNT login will be directed to set up a new ProAssurance SSP account to access the platform and gain access to their account/policy information and services.

How is the SSP different?

All important account/policy information and services* currently available to NORCAL Group customers in MyACCOUNT will be available within the ProAssurance SSP – including access to policy information and documents, billing and payment information, Risk Management course activity and opportunities, and more.

As a benefit, there will be additional safeguards like multi-factor authentication to enhance data security and protection of personal information.

*Policyholders with a NORCAL Specialty Insurance Company policy will only have access to Risk Management course offerings.

When will this happen?

NORCAL MyACCOUNT will be unavailable starting at 5:00 p.m. CT on Thursday, March 30, 2023 while the transition of users occurs over that weekend.

Users visiting the NORCAL MyACCOUNT login page on Monday, April 3, 2023 will be redirected to the ProAssurance SSP to begin accessing online account and policy management services there.

What If I need help?

Online help articles will be made available to address frequently asked questions around the transition, and our Customer Support team will also be ready to assist with any questions or issues that arise.

In the meantime, if you have questions or concerns about your MyACCOUNT access, you can contact customer service at 844-466-7225.