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Risk Management Resources
for MedResults Network Members

Med Results Network

MRN members are invited to view the Claims Rx articles and on-demand webinars at no charge. CME credit is available to NORCAL policyholders via MyACCOUNT and the MyNORCAL mobile CME app, along with dozens of other risk management and patient safety activities. Typically each activity is an hour and provides an opportunity for AMA PRA Category 1 Credit™.

Spring 2020
On-Demand Webinar: Process Improvement: Three Key Areas for Success

This educational activity will support your ability to: 

  • Implement the use of checklists by you and your staff to mitigate professional liability risk and enhance patient safety.

  • Identify and overcome communication challenges through the use of effective communication techniques.

  • Integrate a variety of team strategies to enhance care team communication.

  • Apply the steps of providing informed consent.

Past Risk Management Offerings for MRN Members

Winter 2020
Claims Rx: Systems Solutions to Decreasing Physician Burnout and Increasing Wellness

Dec 2018 Claims RxResearch indicates that a majority of physicians may be suffering from burnout. Who or what is responsible for physician burnout is a complicated question that has prompted a great deal of research over many years. The short answer is burnout occurs when physicians cannot meet workforce demands. Read more by clicking the link for the full article below.

article cases include:

  • Definition of Burnout
  • Conditions and a Cascade of Events Result in Physician Suicide
  • Litigation Stress Management
  • Suicide Prevention


Winter 2019
On-Demand Webinar: HIPAA Security Rule: An Overview of the HIPAA Risk Analysis

Managing your practice can be complex. This one-hour webinar will cover issues associated with workflows, team communication and patient communication. We will introduce risk management best practices to ensure that your practice processes and communications work for you rather than against you, should you be named in a professional liability lawsuit.

This educational activity will support your ability to:

  • Describe the general requirements of the HIPAA Security Rule
  • Utilize the key elements of administrative, technical, and physical safeguards for protecting e-PHI
  • Implement the Security Rule requirements for Risk Analysis and Risk Management


Fall 2019
On-Demand Webinar: HIPAA Data Breach Analysis, Management and Prevention

This educational activity will support your ability to: 

  • Assess whether a privacy or security incident is a HIPAA data breach and determine notification steps, if appropriate.

  • Integrate cybersecurity education into your communication with employees, consultants and business associates to support an understanding of PHI security policies and an ability to recognize and report potential security breaches.

  • Implement cybersecurity measures aimed at preventing attacks by hackers and ransomware.

Spring/Summer 2019
Claims Rx: Delegating Duties to Medical Assistants

NORCAL Group - Claims Rx - MRNCompetent, properly trained and supervised medical assistants (MAs) can help make a medical practice an efficient organization with a high level of patient satisfaction and quality of care. However, failure to consider and define MAs’ appropriate duties can lead to serious patient safety and professional liability problems.

article cases include:

  • “Mission Creep” and Long-term Employees
  • Assessing MA Performance
  • The Problem with Physician Signature Stamps



Claims Rx: Managing Risk on the Business Side of Medicine

Running a medical practice involves making business decisions that can increase the risk of adverse patient outcomes, professional liability and regulatory violations.

Read on Mobile (Phone-Friendly Web Version)  Read on Desktop (Print-Friendly PDF Version)

Article Case Studies Include:

  • Over-Utilized Externs
  • Medical Directorships
  • Adequately Screening Clinicians and Staff
  • Challenging Indemnity Clauses in Contracts
  • Handling Patient Requests for Refunds
  • Responding to Negative Online Comments
  • Risky Advertising