Agent/Broker Portal
Forgot your User ID
or Password?
Sign Up Now
Contact Us: 844.466.7225

CLAIMS Rx DIRECTORY


RISK MANAGEMENT PUBLICATION

Approaches to Managing Disruptive Patients

January 2019

The case studies in this month’s publication are based on NORCAL Group closed claims and Risk Management Department calls from insureds. The case studies provide the basis for strategies that can be used to identify catalysts to patient agitation and violence, de-escalate disruptive behavior and appropriately follow up disruptive patient encounters.

CASE ONE 
Failure to Use De-escalation Strategies

SPECIAL FEATURE
Triggers of Disruptive Behavior

SPECIAL FEATURE
Nonverbal Cues of Imminent Interpersonal Violence

CASE TWO 
Terminating Treatment of Disruptive Patients

SPECIAL FEATURE
Service Failures and Unanticipated Outcomes

SPECIAL FEATURE
Workplace Violence

January 2019
ACCESS FULL ARTICLE

NORCAL Group Insureds
Access this article for CME credit.

Typically each Claims Rx provides an opportunity for NORCAL Group insureds to earn AMA PRA Category 1 Credit™ at no additional cost.

Not a Policyholder?

A featured complimentary Claims Rx is always available on the Claims Rx Directory main page, and all Claims Rx Directory articles with expired CME Credit are available for download.