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CLAIMS Rx DIRECTORY


RISK MANAGEMENT PUBLICATION

Approaches to Managing Disruptive Patients

January 2019

The case studies in this month’s publication are based on NORCAL Group closed claims and Risk Management Department calls from insureds. The case studies provide the basis for strategies that can be used to identify catalysts to patient agitation and violence, de-escalate disruptive behavior and appropriately follow up disruptive patient encounters.

CASE ONE 
Failure to Use De-escalation Strategies

SPECIAL FEATURE
Triggers of Disruptive Behavior

SPECIAL FEATURE
Nonverbal Cues of Imminent Interpersonal Violence

CASE TWO 
Terminating Treatment of Disruptive Patients

SPECIAL FEATURE
Service Failures and Unanticipated Outcomes

SPECIAL FEATURE
Workplace Violence

January 2019
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