The case studies in this month’s publication are based on NORCAL Group closed claims and Risk Management Department calls from insureds. The case studies provide the basis for strategies that can be used to identify catalysts to patient agitation and violence, de-escalate disruptive behavior and appropriately follow up disruptive patient encounters.
CASE ONE Failure to Use De-escalation Strategies
SPECIAL FEATURE Triggers of Disruptive Behavior
SPECIAL FEATURE Nonverbal Cues of Imminent Interpersonal Violence
CASE TWO Terminating Treatment of Disruptive Patients
SPECIAL FEATURE Service Failures and Unanticipated Outcomes