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CLAIMS Rx DIRECTORY


RISK MANAGEMENT PUBLICATION

The Impact of Unrealistic Productivity Expectations on Patient Safety

September 2021

Expectations for physicians and staff to do more with less, in less time, contribute to medical errors and patient injuries, which in turn increases the risk of medical malpractice liability exposure. This article presents case studies based on NORCAL Group closed medical liability claims that show how unrealistic productivity expectations can result in behaviors that impact patient safety and provides risk management strategies for addressing production pressure from both operational and individual perspectives.

CASE ONE
Surgical Case Rescheduling

CASE TWO
Delayed Surgical Start Times

CASE THREE
Overlapping Surgery

CASE FOUR
Normalization of Deviance and Pre-Anesthesia Evaluation

CASE FIVE
Normalization of Deviance and Sponge Counts

CASE SIX
Workload vs. Workforce in Radiology

 

Claims Rx - September 2021 Issue
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