The Impact of Unrealistic Productivity Expectations on Patient Safety
Expectations for physicians and staff to do more with less, in less time, contribute to medical errors and patient injuries, which in turn increases the risk of medical malpractice liability exposure. This article presents case studies based on NORCAL Group closed medical liability claims that show how unrealistic productivity expectations can result in behaviors that impact patient safety and provides risk management strategies for addressing production pressure from both operational and individual perspectives.
CASE ONE Surgical Case Rescheduling
CASE TWO Delayed Surgical Start Times
CASE THREE Overlapping Surgery
CASE FOUR Normalization of Deviance and Pre-Anesthesia Evaluation
CASE FIVE Normalization of Deviance and Sponge Counts