Hurricane Irma will present significant challenges to Florida physicians and healthcare entities. This document collects references and provides strategies for handling some of the hurricane and flood-related issues physicians, dentists and healthcare entities are expected to encounter.
Many healthcare facilities and physician offices will be trying to recover and restore water-damaged paper and electronic records over the next weeks and months in the aftermath of Hurricane Irma. Before investigating potential damage to medical records:
The best thing for wet records is to handle them as little as possible and keep them from molding. Mold starts to grow quickly — within two to three days — so it is important to take action as soon as possible. In the meanwhile:
There are many national and Florida document drying and restoration services. The Florida Department of State Division of Library and Information Services has collected an extensive list of disaster recovery vendors.
The National Archives and Records Administration and DriveSavers Data recovery make the following recommendations for managing water-damaged hard drives and devices:
DriveSavers is one of many national data recovery companies. According to the DriveSavers website, free recovery service is available for victims of Hurricane Irma. Because exposure to water and air cause corrosion on electronic circuitry, Irma victims must contact DriveSavers and ship their device no later than September 30, 2017. There is a limit of one device per business or household. Customers needing additional recoveries, and those with multi-disk devices such as RAID, NAS and SAN devices, are eligible for a 50 percent discount off the regular service fees.
For more information, visit the company’s website at www.drivesaversdatarecovery.com.
While the HIPAA Privacy Rule is not suspended during a public health or other emergency, the Secretary of HHS has declared a public health emergency in Florida and exercised the authority to waive sanctions and penalties for certain HIPAA violations. The details are further discussed in the following documents:
There are numbers of vendors all over Florida that remove flood water from business properties. Contact your general liability insurer in case it has a preferred contractor.
If you cannot salvage the medical records or otherwise reconstruct them via electronic data recovery you should recreate them to the best of your ability. Approach the various other entities that are storing your patients’ PHI in their own databases and record-keeping systems. For example, pharmacies, consultants, prior treating physicians, third party insurers, transcription services and hospitals most likely have PHI they can provide. The following strategies can facilitate the reconstruction process:
Document the PHI record/data damage your recovery efforts, including:
If affected PHI is requested, include documentation of PHI damage and recovery efforts with your response to the PHI request.
The President declared a state of emergency for Florida and the HHS Secretary declared a Public Health Emergency for Florida, which allows for CMS programmatic waivers based on Section 1135 of the Social Security Act. The Public Health Declaration and the Social Security Act waiver for Florida are effective as of 4:00 on September 9, 2017.
The information provided on this website is intended as risk management advice. It does not constitute a legal opinion, nor is it a substitute for legal advice. Legal inquiries about topics covered on this website should be directed to an attorney.
Reference herein to any specific product, process, service, or entity does not necessarily constitute or imply the endorsement, recommendation, or favoring by the NORCAL Group of companies.