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3 Steps to Responding to Negative Online Comments

September 24, 2019

The growth of online physician rating sites is causing a lot of physicians to feel like they’re losing control of their reputations. When seeing negative comments online, it’s natural for professionals to want to respond immediately to defend their reputations. But is that always the best course of action?

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Filed under: Digital Practice, Special Report, Practice Manager, Physician, Physician Ratings, Reputation Management

Recognizing the Signs of Physician Burnout

September 4, 2019

Nearly half of U.S. physicians—44%—report feeling burned out, with 59% citing too many bureaucratic tasks as the chief contributor.¹ This is a serious concern, because physician burnout can lead to patients suffering adverse events² or leave physicians unable to express empathy and compassion with their patients.³

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Filed under: Special Report, Practice Manager, Physician, Physician Burnout, Physician Wellness

Foster a Safer Clinical Encounter with Medical Chaperones

June 10, 2019

The healthcare setting often involves sensitive and intimate exams that present challenges other businesses don’t face. Medical chaperones can provide a level of comfort for patients and may help ensure the best possible experience for patients and physicians alike. In so doing, the likelihood of a sexual misconduct allegation based on a misunderstanding is greatly reduced.1 And while the case study below involves a physician and this article references physicians throughout, the lessons and recommendations are applicable to any healthcare professional.

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Filed under: Patient Relationship, Medical Ethics, Article, Practice Manager, Physician

Strategies for Addressing Parental Concerns About Vaccination

May 15, 2019

While the number of people getting vaccinations for their children is relatively stable,1 some parents are hesitant about or refuse vaccines, or want to depart from the recommended schedule, yet patient safety and public health goals call for physicians to discuss vaccination with parents in order to facilitate wide vaccine acceptance. In this special report, NORCAL’s risk management experts identify the most helpful strategies for communicating with parents about vaccination.

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Filed under: Patient Communication, Special Report, Physician, Pediatrics, Family Practice

Using Medical Chaperones to Create a Safer Patient Experience

May 15, 2019

The healthcare setting often involves sensitive and intimate exams that present challenges other businesses don’t face. Medical chaperones can help provide a level of comfort for patients and may help ensure the best possible experience for patients and providers alike. In so doing, the likelihood of a sexual misconduct allegation based on a misunderstanding is greatly reduced.1

Learn More »
Filed under: Special Report, Practice Manager, Physician, Patient Experience
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