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COVID-19 Physician, Staff and Healthcare Operations Resources

Posted/Updated on 7/24/20 8:00 AM

NORCAL Group insureds and medical professionals at-large have a critical role in containing the spread of COVID-19 infection. An important step is accessing reputable, regularly updated, accurate, and evidence-based information. This webpage provides links to information that can support the protection of both patients and healthcare personnel.

Information about the extent of confirmed and active COVID-19 cases globally and nationally can quickly be viewed at Johns Hopkins: COVID-19 Global Cases tracking.

Physician and Staff Resources

According to the CDC, patients should receive treatment consistent with the standard of care regardless of suspected infection with COVID-19. However, it is important to provide treatment in a manner that minimizes the risk of exposure to yourself and your patients. As the number of infections in your area fluctuates, strategies may change. Regularly check with your state and local public health authorities. 

The CDC's Information for Healthcare Professionals page collects numerous links to various guidances specific to healthcare providers, including the following:

Infectious Diseases Society of America (IDSA) COVID-19 Resource Center

NIH: COVID-19 Treatment Guidelines: Management of Persons with COVID-19

WHO: Clinical Management of COVID-19

DEA: Diversion and Control Division COVID-19 Information Page

AMA: COVID-19 (2019 Novel Coronavirus) Resource Center for Physicians

NIH National Library of Medicine: Coronavirus Disease 2019 (COVID-19)

NORCAL Group: Healthcare Workforce Wellness

Healthcare Operations: Advice for Leadership and Administrators

Healthcare entities and facilities should have policies and procedures in place to protect patients and healthcare workers. Leadership, managers and administrators should be accessing reliable, up-to-date information; for example, on the CDC and health department websites. Encourage physicians and staff to increase their knowledge of COVID-19 in general and specific issues such as COVID-19 infection control strategies, and how your entity will manage a potential surge of patients.

New policies and protocols may be necessary (and if recently put in place, updated as the situation changes) to provide direction on topics such as: patient telephone triage, telemedicine, proper use of personal protection equipment, patient isolation, management of potential shortages of medical supplies, informed consent, healthcare workforce wellness, and employee sick leave.

Healthcare entities should also assess potential workplace exposure to COVID-19; evaluate the risk of exposure; and select, implement, and ensure that workers use controls to prevent exposure. Control measures may include a combination of engineering and administrative controls, safe work practices, and PPE.

Healthcare Operations Resources

Preparation and Response

The CDC's Information for Healthcare Professionals about Coronavirus (COVID-19) page collects numerous links to various guidance webpages specific to healthcare operations, including the following:

American Hospital Association: Updates and Resources on Novel Coronavirus (COVID-19)

NACHC: Novel Coronavirus (COVID-19) Information and Resources for Community Health Centers

ECRI: COVID-19 Resource Center

Institute for Safe Medication Practices: COVID-19 Resources

EEOC: Pandemic Preparedness in the Workplace and the Americans with Disabilities Act Issuing Authority

COVID-19: State Health Actions

Health Resources & Services Administration: Coronavirus (COVID-19) Information

Disease Updates

CDC: Situation Summary

WHO: Coronavirus Disease (COVID-2019) Situation Reports

Johns Hopkins: COVID-19 Global Cases Tracking

Johns Hopkins: Daily State-by-State Testing Trends


CDC: Training for Healthcare Professionals

National Emerging Special Pathogens Training and Education Center

ACCME: Novel Coronavirus Education Resources

Healthcare Workforce Infection Control Resources

OSHA: COVID-19 Control and Prevention for Healthcare Workers and Employers

CDC: Interim U.S. Guidance for Risk Assessment and Public Health Management of Healthcare Personnel with Potential Exposure to COVID-19

CDC: Guidelines for Environmental Infection Control in Health-Care Facilities

CDC: Guideline for Isolation Precautions: Preventing Transmission of Infectious Agents in Healthcare Settings


CDC: Optimizing Supply of PPE and Other Equipment during Shortages

FDA: Coronavirus Disease 2019 (COVID-19)

Patient Education

Provide up-to-date, factual information on the virus to the patient and their close contacts, including how to follow infection-control practices at home, such as in-home isolation, hand hygiene, cough etiquette, waste disposal, and the use of face masks. Patients and their families should be encouraged to access information about COVID-19 through reputable sources, not social media.

CDC: Coronavirus (COVID-19)

WHO: Coronavirus Disease (COVID-19) Advice for the Public

NIH: Coronavirus Disease 2019 (COVID-19)

Topics: COVID-19

← Back to Pandemic: COVID-19 ExchaNGe

The information provided on this site offers risk management recommendations and resource links. The information does not constitute a legal opinion, nor is it a substitute for legal advice. Legal inquiries about this topic should be directed to an attorney. NORCAL Group makes no representation regarding compliance with state or federal law by offering these resources. These documents and links are provided for your convenience and reference only, and the provision of these materials does not mean NORCAL Group is affiliated or associated with these organizations.