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Challenging Indemnity Clauses in Healthcare Business Contracts

August 26, 2019

To “indemnify” or to “hold harmless” means to insure another party’s risk. Indemnity clauses appear in a wide variety of business contracts, including those between physicians, their groups, and the hospitals in which they treat patients. When a physician signs a contract to join a medical group, and the contract has indemnification language, the physician may be agreeing to take responsibility for the group’s malpractice liability if both are named in a lawsuit. Consequently, physicians should be wary of signing any contract with an indemnity/hold harmless clause.

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Filed under: Case Study, Practice Manager, Business of Medicine

Over-Utilizing Medical Externs Leads to Allegation of Improper Supervision

August 26, 2019

In the following case, the group’s medical director over-utilized medical assistant (MA) externs for cost-saving purposes. Because he did not understand how his plan was putting patients at risk, he was resistant to negative input from his colleague. The physician conflict exacerbated the inherent risks of the externship program.

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Filed under: Case Study, Practice Manager, Business of Medicine

Responding to Negative Physician Reviews

August 26, 2019

Physicians sometimes call NORCAL Group Risk Management department for advice after a patient has posted a negative review online. Some callers want confirmation that fighting back in court or online is appropriate, but these seemingly satisfying solutions can backfire.

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Filed under: Article, Practice Manager, Reputation Management

Granting Patient Refund Requests: Risks and Benefits

August 26, 2019

Issuing a refund or reimbursement to a dissatisfied patient may seem like a simple solution to a potentially complicated problem. However, there are many different issues to consider that may not be immediately apparent.

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Filed under: Article, Practice Manager, Business of Medicine

Inadequate Screening of Clinicians and Staff: Case Study Review

August 26, 2019

Like other people, physicians and clinical staff members may commit crimes and engage in other noncriminal activity that can expose their healthcare employers to liability and regulatory violation risk.1 Therefore, it is important to have processes in place to conduct background investigations on any staff member involved in patient care and practice operations, even those with personal references from current clinicians or staff.

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Filed under: Case Study, Practice Manager, Business of Medicine

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