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Employee Awareness Is Critical in Defending Against Ransomware Attacks

October 5, 2023

In the digital practice—where sensitive business and patient information is stored electronically—ransomware is one of the most devastating forms of malware. It works by encrypting or blocking access to sensitive files and demanding payment to restore access. If the attack is successful, it is nearly impossible to recover the data without paying the ransom, and even paying it does not guarantee restoration of access. The loss to a healthcare practice—and its patients if medical records access is blocked—could be devastating.

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Filed under: Digital Health, Article, Practice Manager

Patient Safety and Liability Risks Associated with Texting in Healthcare: Case Studies and Best Practices

May 19, 2023

Text messaging has changed the way we communicate with each other. Like most people, healthcare team members use their mobile devices at work,1,2,3 and texting about patients is common.4 Texting with patients and other members of the healthcare team has risks and benefits.

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Filed under: Digital Health, Patient Communication, Article, Practice Manager, Physician, Patient Care, Documentation, culture of safety

The Cures Act and Its Impact on Healthcare Providers

March 16, 2023

The 1996 Health Insurance Portability and Accountability Act (HIPAA) gave patients a right to view and request corrections to their medical records. In the intervening years, the widespread adoption of electronic health records (EHR), patient portals, and smartphone applications have led to an increase in patients accessing their medical records electronically. The digital evolution of the medical record has prompted a number of healthcare professionals and patient safety advocates to promote quicker access to information stored in the EHR.

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Filed under: Digital Health, Article, Practice Manager, Physician

Patient Falls: The Liability Landscape and Best Practices

March 16, 2023

An online search for the phrase “slip and fall” returns a never-ending wave of advertisements for personal injury lawyers, premises liability insurance products, and risk management services. Absent from this deluge of results is any mention of medical malpractice. Ostensibly, this makes sense. Premises liability and medical malpractice are two separate and distinct categories of negligence.

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Filed under: Article, Practice Manager, Patient Care, culture of safety

Adverse Event Reporting: Have We Moved the Needle on Patient Safety?

March 16, 2023

The reporting of unusual occurrences and adverse events has been a staple of the risk management plan in hospitals and healthcare facilities for many years. Incident and event reports, whether written or oral, are a means of alerting hospital leaders to potential or actual patient harm. These reports are critical to the ongoing identification of risk and the investigation of the circumstances that led to an adverse event. The reports, too, are key to the development of risk mitigation strategies designed to create a safer environment for patients, physicians, and staff. Additionally, the incident report, and the information it contains, is a valuable alert to potentially compensable events and the need for disclosure discussions.

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Filed under: Article, Practice Manager, Physician, Patient Care, Documentation, culture of safety



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