Agent/Broker Portal
Forgot your User ID
or Password?
Sign Up Now
Contact Us: 844.4NORCAL

The Increasing Importance of Patient Experience for Medical Practices

February 8, 2019

Patient experience—“the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care”1—is playing an increasingly significant role in the business success of medical practices. The impact is felt throughout the practice: online physician ratings, reimbursement levels, patient acquisition, and patient retention. In light of this, practices should consider ways to enhance the overall experience that patients have with their practices.

Learn More »
Filed under: Physician Ratings, Patient Experience, Practice Manager, Article

Patient Engagement Along the Continuum of Care: Case Studies and Best Practices

November 13, 2018

Patient engagement generally describes patient involvement in their own healthcare. The concept of patient engagement is not new; for example, diabetes educators have been talking about “shared decision making” since the early 1990s.1 It is still a current hot topic among policymakers, though, and is a key component of meaningful use legislation, the Affordable Care Act, and the U.S. Department of Health and Human Services’ National Strategy for Quality Improvement in Health Care. Additionally, increasing patient engagement can benefit you and your patients. Engaged patients are more likely to have better outcomes and greater satisfaction with their healthcare experience and are also less likely to file malpractice lawsuits.2

Learn More »
Filed under: Patient Communication, Patient Relationship, Article, Physician

Empathy Benefits Both Physicians and Patients: Case Studies and Best Practices

October 2, 2018

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” (Maya Angelou)

Defining empathy can be complicated. In medicine, it is thought of as a communication competence, but it also describes the experience between physician and patient, during which the physician becomes attuned to the patient to understand what the patient is feeling. Patients also use empathy to describe a physician’s ability to understand their feelings and opinions and express compassion and concern for their well-being.1 Although physician empathy may seem to be a low priority in comparison to technical acumen, research indicates that physician empathy has wide-ranging benefits for both physicians and patients.

Learn More »
Filed under: Patient Communication, Patient Relationship, Physician, Article

Encourage Positive Online Physician Ratings with These Best Practices

September 26, 2018

Patients are turning to sources such as ZocDoc, HealthGrades, Vitals, Yelp and other online physician review sources, and reviews are impacting where patients seek care. A 2016 survey conducted by Software Advice found that 72% percent of respondents used online reviews as a first step in seeking a medical provider. While this percentage may appear shockingly high to some, it accurately reflects our nation’s current consumer landscape. With similar models for selecting restaurants, clothing, cars, and other retail businesses, it was only a matter of time until the healthcare industry followed. Understanding what these online reviews say — and don’t say — can help your practice develop a strategy for improving these reviews and aid you in developing a positive reputation online.

Learn More »
Filed under: Digital Practice, Physician Ratings, Reputation Management, Public Relations & Communication, Physician, Practice Manager, Article

What’s Your Exit Strategy? Planning an Orderly Exit from Your Practice

September 20, 2018

What would happen to your patients if you could no longer practice medicine? Will your practice continue after you retire? What will happen to your staff or your colleagues? Every business owner and professional, no matter how passionate about a career, will eventually leave. Planned and unplanned life events such as retirement, death, physical or cognitive disabilities — or maybe a career change to teaching or writing — can trigger your departure from medicine. Developing an exit strategy will help you make business decisions that lead to a well-planned exit while also preparing for unforeseen circumstances.

Learn More »
Filed under: Business Continuity, Personal Finance & Career, Physician, Article, Practice Manager



Interested in NORCAL Group?

Contact Your Agent/Broker or call 844.4NORCAL today