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Can Curatives Kill? Reducing the Risk of Medication Error

May 11, 2020

An adverse drug event (ADE) is defined as “harm experienced by a patient as a result of exposure to a medication.”1 The Institute of Medicine says an ADE is “an injury resulting from a medical intervention.”2 Like any adverse event, occurrence of an ADE does not necessarily indicate an error or poor quality care. However, adverse drug events account for nearly 700,000 emergency department visits and 100,000 hospitalizations annually.1

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Filed under: Prescribing & Medication, Article, Practice Manager, Physician, Medication Errors, Patient Care

Managing Risk on the Business Side of Medicine: Case Studies and Best Practices

August 26, 2019

Running a medical practice involves making business decisions that can increase the risk of adverse patient outcomes, professional liability, and regulatory violations. Yet, the skills and training that support conscientious, excellent medical care do not always facilitate skilled business decision-making.1,2

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Filed under: Article, Practice Manager, Business of Medicine

Responding to Negative Physician Reviews

August 26, 2019

Physicians sometimes call NORCAL Group Risk Management department for advice after a patient has posted a negative review online. Some callers want confirmation that fighting back in court or online is appropriate, but these seemingly satisfying solutions can backfire.

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Filed under: Article, Practice Manager, Reputation Management

Granting Patient Refund Requests: Risks and Benefits

August 26, 2019

Issuing a refund or reimbursement to a dissatisfied patient may seem like a simple solution to a potentially complicated problem. However, there are many different issues to consider that may not be immediately apparent.

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Filed under: Article, Practice Manager, Business of Medicine

Foster a Safer Clinical Encounter with Medical Chaperones

June 10, 2019

The healthcare setting often involves sensitive and intimate exams that present challenges other businesses don’t face. Medical chaperones can provide a level of comfort for patients and may help ensure the best possible experience for patients and physicians alike. In so doing, the likelihood of a sexual misconduct allegation based on a misunderstanding is greatly reduced.1 And while the case study below involves a physician and this article references physicians throughout, the lessons and recommendations are applicable to any healthcare professional.

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Filed under: Patient Relationship, Medical Ethics, Article, Practice Manager, Physician
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