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Managing Risk on the Business Side of Medicine: Case Studies and Best Practices

August 26, 2019

Running a medical practice involves making business decisions that can increase the risk of adverse patient outcomes, professional liability, and regulatory violations. Yet, the skills and training that support conscientious, excellent medical care do not always facilitate skilled business decision-making.1,2

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Filed under: Article, Practice Manager, Business Operations

Responding to Negative Physician Reviews

August 26, 2019

Physicians sometimes call NORCAL Group Risk Management department for advice after a patient has posted a negative review online. Some callers want confirmation that fighting back in court or online is appropriate, but these seemingly satisfying solutions can backfire.

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Filed under: Article, Practice Manager, Business Operations, Reputation Management

Granting Patient Refund Requests: Risks and Benefits

August 26, 2019

Issuing a refund or reimbursement to a dissatisfied patient may seem like a simple solution to a potentially complicated problem. However, there are many different issues to consider that may not be immediately apparent.

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Filed under: Article, Practice Manager, Business Operations

Foster a Safer Clinical Encounter with Medical Chaperones

June 10, 2019

The healthcare setting often involves sensitive and intimate exams that present challenges other businesses don’t face. Medical chaperones can provide a level of comfort for patients and may help ensure the best possible experience for patients and physicians alike. In so doing, the likelihood of a sexual misconduct allegation based on a misunderstanding is greatly reduced.1 And while the case study below involves a physician and this article references physicians throughout, the lessons and recommendations are applicable to any healthcare professional.

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Filed under: Patient Relationship, Medical Ethics, Article, Practice Manager, Physician

HIPAA Violations You May Not Have Thought of and How to Prevent Them

March 6, 2019

While the news is full of high-profile HIPAA breach cases and assessments of multi-million-dollar fines, smaller practices are not immune. They often succumb to the same types of error and bad judgment that affect larger providers. Fortunately, by following a few sensible guidelines, even smaller practices can safeguard themselves against the improper disclosure of protected health information (PHI) that leads to a HIPAA breach.

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Filed under: Patient Privacy, Confidentiality & HIPAA, Article, Practice Manager, Public Relations & Communication
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