--- title: Resource Library | Digital Health description: Digital Health | The Resource Library offers a broad spectrum of resources and actionable insights to help you manage your healthcare business, increase patient safety, and help your practice thrive. --- - [Sign In](https://secure.proassurance.com?hsLang=en-us) - g Search Site [Contact Us](https://www.proassurance.com/contact-us/?hsLang=en-us): **844-466-7225** [![PRA-MMI-Logo®-RGB](https://www.norcal-group.com/hs-fs/hubfs/PRA-MMI-Logo%C2%AE-RGB.png?width=215&height=62&name=PRA-MMI-Logo%C2%AE-RGB.png)](https://www.norcal-group.com?hsLang=en-us)   - [About](https://norcal-group.com/about) - [About Us](https://norcal-group.com/about) - [Coverages](https://norcal-group.com/state) - [Claims](https://www.proassurance.com/report-a-claim/) - [Resources](https://www.norcal-group.com/resources) - [HIPAA Resources](https://proassurance.com/hipaa) - [Website Accessibility](https://proassurance.com/accessibility) - [Pay](https://www.norcal-group.com/pay) # [Resource Library](https://www.norcal-group.com/library) ## [Employee Awareness Is Critical in Defending Against Ransomware Attacks](https://www.norcal-group.com/library/employee-awareness-is-critical-in-defending-against-ransomware-attacks) March 25, 2024 [![](https://files.norcal-group.com/hubfs/computer-ransomware-attack_soc.jpeg) ](https://www.norcal-group.com/library/employee-awareness-is-critical-in-defending-against-ransomware-attacks) In the digital practice — where sensitive business and patient information is stored electronically — ransomware is one of the most devastating forms of malware. It works by [encrypting or blocking access to sensitive files](https://www.fbi.gov/how-we-can-help-you/scams-and-safety/common-scams-and-crimes/ransomware) and demanding payment to restore access.1 The loss to a healthcare practice — and its patients if medical records access is blocked — could be devastating. If the attack is successful, it is nearly impossible to recover the data without paying the ransom. [Learn More »](https://www.norcal-group.com/library/employee-awareness-is-critical-in-defending-against-ransomware-attacks) Filed under: [Digital Health](https://www.norcal-group.com/library/topic/digital-health), [Article](https://www.norcal-group.com/library/topic/article), [Practice Manager](https://www.norcal-group.com/library/topic/practice-manager) ## [Clinical Use of Consumer mHealth Lags Consumer Adoption](https://www.norcal-group.com/library/clinical-use-of-mhealth-lags-consumer-adoption) November 7, 2023 [![](https://files.norcal-group.com/hubfs/senior-man-using-mhealth-fitness-wearable_soc.jpg) ](https://www.norcal-group.com/library/clinical-use-of-mhealth-lags-consumer-adoption) A 2023 survey found that more than a third of U.S. adults—40%—use health apps to achieve fitness goals and track their health, an increase of 6% since 2018, while more than a third use wearables, an increase of 8% since 2018.1 On the clinical side, roughly a third of physicians, residents, and medical students believe data from consumer health apps and wearables—aka, mHealth—can be very beneficial to patients but they also feel largely unprepared to incorporate it into their practice.2 [Learn More »](https://www.norcal-group.com/library/clinical-use-of-mhealth-lags-consumer-adoption) Filed under: [Digital Health](https://www.norcal-group.com/library/topic/digital-health), [Patient Experience](https://www.norcal-group.com/library/topic/patient-experience) ## [Patient Safety and Liability Risks Associated with Texting in Healthcare: Case Studies and Best Practices](https://www.norcal-group.com/library/patient-safety-and-liability-risks-associated-with-texting-in-healthcare-case-studies-and-best-practices) May 19, 2023 [![](https://files.norcal-group.com/hubfs/group-of-doctors-texting-at-work.jpg) ](https://www.norcal-group.com/library/patient-safety-and-liability-risks-associated-with-texting-in-healthcare-case-studies-and-best-practices) Text messaging has changed the way we communicate with each other. Like most people, healthcare team members use their mobile devices at work,1,2,3 and texting about patients is common.4 Texting with patients and other members of the healthcare team has risks and benefits. [Learn More »](https://www.norcal-group.com/library/patient-safety-and-liability-risks-associated-with-texting-in-healthcare-case-studies-and-best-practices) Filed under: [Digital Health](https://www.norcal-group.com/library/topic/digital-health), [Patient Communication](https://www.norcal-group.com/library/topic/patient-communication), [Article](https://www.norcal-group.com/library/topic/article), [Practice Manager](https://www.norcal-group.com/library/topic/practice-manager), [Physician](https://www.norcal-group.com/library/topic/physician), [Patient Care](https://www.norcal-group.com/library/topic/patient-care), [Documentation](https://www.norcal-group.com/library/topic/documentation), [culture of safety](https://www.norcal-group.com/library/topic/culture-of-safety) ## [HIPAA, HITECH, and Confidentiality Risks When Texting in Healthcare](https://www.norcal-group.com/library/hipaa-hitech-and-confidentiality-risks-when-texting-in-healthcare) May 19, 2023 [![](https://files.norcal-group.com/hubfs/doctor-texting-at-a-desk.jpg) ](https://www.norcal-group.com/library/hipaa-hitech-and-confidentiality-risks-when-texting-in-healthcare) Texting protected health information (PHI) without proper safety and encryption processes in place could result in HIPAA/HITECH violations, and noncompliance with CMS and accreditation requirements for secure text messaging, and violation of state medical information confidentiality laws. Because PHI goes where the phone goes, ensuring the privacy and security of PHI sent by text messaging can be challenging. [Learn More »](https://www.norcal-group.com/library/hipaa-hitech-and-confidentiality-risks-when-texting-in-healthcare) Filed under: [Digital Health](https://www.norcal-group.com/library/topic/digital-health), [Best Practices](https://www.norcal-group.com/library/topic/best-practices), [Practice Manager](https://www.norcal-group.com/library/topic/practice-manager), [Physician](https://www.norcal-group.com/library/topic/physician) ## [Unprofessional Text Messages Complicated Defensibility of a Malpractice Claim](https://www.norcal-group.com/library/unprofessional-text-messages-complicated-defensibility-of-a-malpractice-claim) May 19, 2023 [![](https://files.norcal-group.com/hubfs/doctor-using-mobile-phone-at-hospital.jpg) ](https://www.norcal-group.com/library/unprofessional-text-messages-complicated-defensibility-of-a-malpractice-claim) The medical record is not the forum for blame, personal attacks, or finger pointing.1 Text messages relating to patient care should be considered part of the medical record (whether they are transferred to it or not), and the same rule about appropriateness of forum should apply. If something about patient care is important enough to be texted, it should be included in the medical record. If it is something that does not belong in the medical record, then it should not be texted. It seems clear that the members of the healthcare team texting each other in the following case study did not expect their text messages to be used against them in the malpractice lawsuit. [Learn More »](https://www.norcal-group.com/library/unprofessional-text-messages-complicated-defensibility-of-a-malpractice-claim) Filed under: [Digital Health](https://www.norcal-group.com/library/topic/digital-health), [Case Study](https://www.norcal-group.com/library/topic/case-study), [Practice Manager](https://www.norcal-group.com/library/topic/practice-manager), [Physician](https://www.norcal-group.com/library/topic/physician), [Patient Care](https://www.norcal-group.com/library/topic/patient-care), [Documentation](https://www.norcal-group.com/library/topic/documentation), [culture of safety](https://www.norcal-group.com/library/topic/culture-of-safety) | |  \|  | [Next >](https://www.norcal-group.com/library/topic/digital-health/page/2) | | --- | --- | --- | ###  Topics  Please select Bad Outcomes & Complications Business Continuity Business Operations Community Health Consultations Cosmetic & Reconstructive Procedures Cultural Competency & Cultural Respect Cybersecurity Diagnosis & Testing Digital Practice Electronic Health Records (EHR) General Liability HIPAA Privacy & Confidentiality Industry Trends Information Security Informed Consent Leadership Litigation & Claims Marketing & Practice Building Medical Errors & Apology Medical Ethics Medical Records & Documentation Medication Errors Opioids Pain Management Patient Communication Patient Relationship Personal Finance & Career Philanthropy & Community Involvement Physician Burnout Physician Ratings Physician Wellness Practice Communication Practice Drift Practice Management Prescribing & Medication Public Relations & Communication Regulation & Compliance Reputation Management Unanticipated Outcomes Vicarious Liability ###  Specialties  Please select Emergency Medicine Family Practice Mental & Behavioral Health Obstetrics & Gynecology Oncology Ophthalmology Orthopedics Pain Management Specialist Pediatrics Plastic & Cosmetic Surgery Radiology ### Recently Added Interested in NORCAL Group? **Contact Your Agent/Broker** or call 844.4NORCAL today * NORCAL Group, now part of ProAssurance, includes NORCAL Insurance Company and its affiliated companies. 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