--- title: Resource Library | Patient Experience description: Patient Experience | The Resource Library offers a broad spectrum of resources and actionable insights to help you manage your healthcare business, increase patient safety, and help your practice thrive. --- - [Sign In](https://secure.proassurance.com?hsLang=en-us) - g Search Site [Contact Us](https://www.proassurance.com/contact-us/?hsLang=en-us): **844-466-7225** [![PRA-MMI-Logo®-RGB](https://www.norcal-group.com/hs-fs/hubfs/PRA-MMI-Logo%C2%AE-RGB.png?width=215&height=62&name=PRA-MMI-Logo%C2%AE-RGB.png)](https://www.norcal-group.com?hsLang=en-us)   - [About](https://norcal-group.com/about) - [About Us](https://norcal-group.com/about) - [Coverages](https://norcal-group.com/state) - [Claims](https://www.proassurance.com/report-a-claim/) - [Resources](https://www.norcal-group.com/resources) - [HIPAA Resources](https://proassurance.com/hipaa) - [Website Accessibility](https://proassurance.com/accessibility) - [Pay](https://www.norcal-group.com/pay) # [Resource Library](https://www.norcal-group.com/library) ## [Clinical Use of Consumer mHealth Lags Consumer Adoption](https://www.norcal-group.com/library/clinical-use-of-mhealth-lags-consumer-adoption) November 7, 2023 [![](https://files.norcal-group.com/hubfs/senior-man-using-mhealth-fitness-wearable_soc.jpg) ](https://www.norcal-group.com/library/clinical-use-of-mhealth-lags-consumer-adoption) A 2023 survey found that more than a third of U.S. adults—40%—use health apps to achieve fitness goals and track their health, an increase of 6% since 2018, while more than a third use wearables, an increase of 8% since 2018.1 On the clinical side, roughly a third of physicians, residents, and medical students believe data from consumer health apps and wearables—aka, mHealth—can be very beneficial to patients but they also feel largely unprepared to incorporate it into their practice.2 [Learn More »](https://www.norcal-group.com/library/clinical-use-of-mhealth-lags-consumer-adoption) Filed under: [Digital Health](https://www.norcal-group.com/library/topic/digital-health), [Patient Experience](https://www.norcal-group.com/library/topic/patient-experience) ## [Telehealth Offers Advantages for Practices, But Liability Risks Remain](https://www.norcal-group.com/library/telehealth-offers-advantages-for-practices-but-liability-risks-remain) August 24, 2022 [![](https://files.norcal-group.com/hubfs/telehealth-volume-of-claim-lines-web.jpg) ](https://www.norcal-group.com/library/telehealth-offers-advantages-for-practices-but-liability-risks-remain) In the first half of 2020 — the beginning of the COVID-19 pandemic — telehealth experienced extraordinary growth as social distancing protocols, concern over spreading the virus, and other pandemic realities spurred demand and adoption. While this growth has receded since that time, usage remains well above pre-pandemic levels and the regulatory environment remains dynamic.1 [Learn More »](https://www.norcal-group.com/library/telehealth-offers-advantages-for-practices-but-liability-risks-remain) Filed under: [Digital Health](https://www.norcal-group.com/library/topic/digital-health), [Patient Relationship](https://www.norcal-group.com/library/topic/patient-relationship), [Informed Consent](https://www.norcal-group.com/library/topic/informed-consent), [Special Report](https://www.norcal-group.com/library/topic/special-report), [Physician](https://www.norcal-group.com/library/topic/physician), [Patient Experience](https://www.norcal-group.com/library/topic/patient-experience), [Scope of Practice](https://www.norcal-group.com/library/topic/scope-of-practice), [Telehealth](https://www.norcal-group.com/library/topic/telehealth), [Continuity of Care](https://www.norcal-group.com/library/topic/continuity-of-care), [patient confidentiality](https://www.norcal-group.com/library/topic/patient-confidentiality) ## [Online Physician Reviews Reflect Patient Experience, Not Medical Care [INFOGRAPHIC]](https://www.norcal-group.com/library/online-physician-reviews-reflect-patient-experience-not-medical-care-infographic) February 4, 2020 [![](https://files.norcal-group.com/hubfs/Resources/NORCAL_IG_Positive-Online-Ratings.jpg) ](https://www.norcal-group.com/library/online-physician-reviews-reflect-patient-experience-not-medical-care-infographic) > Patient experience: “the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care”1 Today’s healthcare consumers are better educated with greater access to information to guide them than ever before. They're acting in many ways more like modern retail consumers than the passive recipients of medical care of years past.2 As they do in other areas of their lives are leaning heavily on physician reviews to help them select a physician.1 [Learn More »](https://www.norcal-group.com/library/online-physician-reviews-reflect-patient-experience-not-medical-care-infographic) Filed under: [Infographic](https://www.norcal-group.com/library/topic/infographic), [Patient Experience](https://www.norcal-group.com/library/topic/patient-experience) ## [3 Steps to Responding to Negative Online Comments](https://www.norcal-group.com/library/3-steps-to-responding-to-negative-online-comments) September 24, 2019 [![](https://files.norcal-group.com/hubfs/social-suggested-images/NegativeOnlineComments-social.jpg) ](https://www.norcal-group.com/library/3-steps-to-responding-to-negative-online-comments) The growth of online physician rating sites is causing a lot of physicians to feel like they’re losing control of their reputations. When seeing negative comments online, it’s natural for professionals to want to respond immediately to defend their reputations. But is that always the best course of action? [Learn More »](https://www.norcal-group.com/library/3-steps-to-responding-to-negative-online-comments) Filed under: [Special Report](https://www.norcal-group.com/library/topic/special-report), [Patient Experience](https://www.norcal-group.com/library/topic/patient-experience) ## [Using Medical Chaperones to Create a Safer Patient Experience](https://www.norcal-group.com/library/using-medical-chaperones-to-create-a-safer-patient-experience) May 15, 2019 [![](https://files.norcal-group.com/hubfs/Resources/NORCAL_SR_Medical-Chaperones_thumb.png) ](https://www.norcal-group.com/library/using-medical-chaperones-to-create-a-safer-patient-experience) The healthcare setting often involves sensitive and intimate exams that present challenges other businesses don’t face. Medical chaperones can help provide a level of comfort for patients and may help ensure the best possible experience for patients and providers alike. In so doing, the likelihood of a sexual misconduct allegation based on a misunderstanding is greatly reduced.1 [Learn More »](https://www.norcal-group.com/library/using-medical-chaperones-to-create-a-safer-patient-experience) Filed under: [Special Report](https://www.norcal-group.com/library/topic/special-report), [Patient Experience](https://www.norcal-group.com/library/topic/patient-experience) | |  \|  | [Next >](https://www.norcal-group.com/library/topic/patient-experience/page/2) | | --- | --- | --- | ###  Topics  Please select Bad Outcomes & Complications Business Continuity Business Operations Community Health Consultations Cosmetic & Reconstructive Procedures Cultural Competency & Cultural Respect Cybersecurity Diagnosis & Testing Digital Practice Electronic Health Records (EHR) General Liability HIPAA Privacy & Confidentiality Industry Trends Information Security Informed Consent Leadership Litigation & Claims Marketing & Practice Building Medical Errors & Apology Medical Ethics Medical Records & Documentation Medication Errors Opioids Pain Management Patient Communication Patient Relationship Personal Finance & Career Philanthropy & Community Involvement Physician Burnout Physician Ratings Physician Wellness Practice Communication Practice Drift Practice Management Prescribing & Medication Public Relations & Communication Regulation & Compliance Reputation Management Unanticipated Outcomes Vicarious Liability ###  Specialties  Please select Emergency Medicine Family Practice Mental & Behavioral Health Obstetrics & Gynecology Oncology Ophthalmology Orthopedics Pain Management Specialist Pediatrics Plastic & Cosmetic Surgery Radiology ### Recently Added Interested in NORCAL Group? **Contact Your Agent/Broker** or call 844.4NORCAL today * NORCAL Group, now part of ProAssurance, includes NORCAL Insurance Company and its affiliated companies. 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