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Clinical Use of Consumer mHealth Lags Consumer Adoption

November 7, 2023

A 2023 survey found that more than a third of U.S. adults—40%—use health apps to achieve fitness goals and track their health, an increase of 6% since 2018, while more than a third use wearables, an increase of 8% since 2018.1 On the clinical side, roughly a third of physicians, residents, and medical students believe data from consumer health apps and wearables—aka, mHealth—can be very beneficial to patients but they also feel largely unprepared to incorporate it into their practice.2

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Filed under: Digital Health, Patient Experience

Telehealth Offers Advantages for Practices, But Liability Risks Remain

August 24, 2022

In the first half of 2020 — the beginning of the COVID-19 pandemic — telehealth experienced extraordinary growth as social distancing protocols, concern over spreading the virus, and other pandemic realities spurred demand and adoption. While this growth has receded since that time, usage remains well above pre-pandemic levels and the regulatory environment remains dynamic.1

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Filed under: Digital Health, Patient Relationship, Informed Consent, Special Report, Physician, Patient Experience, Scope of Practice, Telehealth, Continuity of Care, patient confidentiality

Online Physician Reviews Reflect Patient Experience, Not Medical Care [INFOGRAPHIC]

February 4, 2020

Patient experience: “the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care”1

Today’s healthcare consumers are better educated with greater access to information to guide them than ever before. They're acting in many ways more like modern retail consumers than the passive recipients of medical care of years past.2 As they do in other areas of their lives are leaning heavily on physician reviews to help them select a physician.1

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Filed under: Infographic, Patient Experience

3 Steps to Responding to Negative Online Comments

September 24, 2019

The growth of online physician rating sites is causing a lot of physicians to feel like they’re losing control of their reputations. When seeing negative comments online, it’s natural for professionals to want to respond immediately to defend their reputations. But is that always the best course of action?

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Filed under: Special Report, Patient Experience

Using Medical Chaperones to Create a Safer Patient Experience

May 15, 2019

The healthcare setting often involves sensitive and intimate exams that present challenges other businesses don’t face. Medical chaperones can help provide a level of comfort for patients and may help ensure the best possible experience for patients and providers alike. In so doing, the likelihood of a sexual misconduct allegation based on a misunderstanding is greatly reduced.1

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Filed under: Special Report, Patient Experience



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