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3 Steps to Responding to Negative Online Comments

September 24, 2019

The growth of online physician rating sites is causing a lot of physicians to feel like they’re losing control of their reputations. When seeing negative comments online, it’s natural for professionals to want to respond immediately to defend their reputations. But is that always the best course of action?

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Filed under: Special Report, Practice Manager, Physician, Physician Ratings, Reputation Management, Patient Experience

Using Medical Chaperones to Create a Safer Patient Experience

May 15, 2019

The healthcare setting often involves sensitive and intimate exams that present challenges other businesses don’t face. Medical chaperones can help provide a level of comfort for patients and may help ensure the best possible experience for patients and providers alike. In so doing, the likelihood of a sexual misconduct allegation based on a misunderstanding is greatly reduced.1

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Filed under: Special Report, Practice Manager, Physician, Patient Experience

5 Strategies to Encourage Positive Online Physician Ratings

April 1, 2019

Patients are leaning heavily on physician reviews to help them select a physician.1 Recent developments also suggest that these reviews may one day affect physician availability in payer networks.2 As important as these reviews are—and may become—it helps to understand what they actually say and what your practice can do about them. This special report describes the nature of these reviews and offers strategies for encouraging positive ones to help you maintain a positive online reputation.

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Filed under: Special Report, Practice Manager, Physician, Physician Ratings, Reputation Management, Patient Experience

The Increasing Importance of Patient Experience for Medical Practices

February 8, 2019

Patient experience—“the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care”1—is playing an increasingly significant role in the business success of medical practices. The impact is felt throughout the practice: online physician ratings, reimbursement levels, patient acquisition, and patient retention. In light of this, practices should consider ways to enhance the overall experience that patients have with their practices.

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Filed under: Article, Practice Manager, Physician Ratings, Patient Experience

Encourage Positive Online Physician Ratings with These Best Practices

September 26, 2018

Patients are turning to sources such as ZocDoc, HealthGrades, Vitals, Yelp and other online physician review sources, and reviews are impacting where patients seek care. A 2019 survey conducted by Software Advice found that 72% percent of respondents used online reviews as a first step in seeking a medical provider. While this percentage may appear shockingly high to some, it accurately reflects our nation’s current consumer landscape. With similar models for selecting restaurants, clothing, cars, and other retail businesses, it was only a matter of time until the healthcare industry followed. Understanding what these online reviews say — and don’t say — can help your practice develop a strategy for improving these reviews and aid you in developing a positive reputation online.

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Filed under: Article, Practice Manager, Physician, Physician Ratings, Reputation Management, Patient Experience
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