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Online Physician Reviews Reflect Patient Experience, Not Medical Care [INFOGRAPHIC]

February 4, 2020

Patient experience: “the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care”1

Today’s healthcare consumers are better educated with greater access to information to guide them than ever before. They're acting in many ways more like modern retail consumers than the passive recipients of medical care of years past.2 As they do in other areas of their lives are leaning heavily on physician reviews to help them select a physician.1

Healthcare consumers expect great customer service from their medical provider just as they do with the retailers they visit—and they realize they have choices. Physician reviews reflect this customer service aspect of a healthcare business more than they reflect medical care.

For more on this topic, see the following Knowledge Library articles:

 

References

1. The Beryl Institute. “Defining Patient Experience.”

2. Brett Chambers. “The Generational Differences in Healthcare Technology.” Physician’s Weekly, July 12, 2016.

3. Gaby Loria. “How Patients Use Online Reviews.” Software Advice.
— Site data is updated periodically. Data used in this infographic was accessed 2/7/2019.

 

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Filed under: Infographic, Patient Experience

Data Breaches: A Potentially Costly Risk for Your Practice [INFOGRAPHIC]

February 4, 2020

The digital practice—the electronic storage, access, sharing, and monitoring of health information—promises increased convenience, improved patient care, and lower costs.1 But this electronic access to medical records also brings with it a potentially costly risk to medical practices.

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Filed under: Digital Practice, Infographic

The Tragic Toll of Opioid Abuse in America [INFOGRAPHIC]

January 27, 2020

In 2017, the U.S. Department of Health & Human Services declared a public health emergency to address the opioid crisis.1 But while increased awareness and better prescribing practices have helped—overall prescribing rates peaked in 2012 and have declined each year since to a 12-year low in 2017.3—there is still cause for concern. In 2017, more than 47,000 Americans died of an opioid overdose and an estimated 1.7 million suffered from substance use disorders related to prescription opioids.2

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Filed under: Infographic, Patient Safety & Quality of Care

Physician Burnout by the Numbers: EHR a Chief Contributor [INFOGRAPHIC]

January 8, 2019

Physician burnout is associated with two-fold increased odds for unsafe care, unprofessional behaviors, and low patient satisfaction1 and that electronic health records (EHR) are a leading factor in physician burnout2.

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Filed under: Practice Manager, Physician, Physician Burnout, Infographic, Electronic Health Records (EHR) Burdens, Professional Wellness
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