Resource Library

In the first half of 2020 — the beginning of the COVID-19 pandemic — telehealth experienced extraordinary growth as social distancing protocols, concern over spreading the virus, and other pandemic realities spurred demand and adoption. While this growth has receded since that time, usage remains well above pre-pandemic levels and the regulatory environment remains dynamic.¹

Communication failure can cause patient injury due to treatment delay, delayed diagnosis or misdiagnosis, or lack of follow-up, and is a frequent allegation in malpractice lawsuits. Especially in primary care practices, expedited follow-up on critical or significantly abnormal test results is a major aspect of liability risk management and patient safety. In this special report, NORCAL Risk Management experts offer strategies for reducing communication failures to increase patient safety and reduce professional liability.

Physician burnout is associated with two-fold increased odds for unsafe care, unprofessional behaviors, and low patient satisfaction according to one study.¹ Another study shows that electronic health records (EHR) contribute to physician burnout due to the increased clerical burden that disrupts the time spent with patients.² Like many other healthcare issues, preventing physician burnout is cheaper and safer than managing the downstream consequences. In this special report, the risk management experts at NORCAL offer strategies to address stress caused by EHRs.

Telemedicine continues to grow in scope and popularity as increasing numbers of providers adopt it in their practices, and the technology continues to improve for connecting with and delivering virtual care to patients. Telemedicine offers a number of advantages to providers and patients—including convenience and speedier and improved access to care—leading to increased patient satisfaction. It also offers increased opportunities for providers to broaden their practices and patient base as well as greater flexibility in how they provide care to patients.¹

Facing a lawsuit can be an upsetting and often intimidating process. Coming from the medical environment, you may not have exposure to the complexities of the legal system, and you may have questions about how it works. Added to that, you may also be dealing with emotions ranging from confusion to anger. To help you prepare for what’s to come, NORCAL Group offers this Anatomy of a Medical Malpractice Case to provide an overview of the general litigation process as well as recommendations to help you through it.