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Using Medical Chaperones to Create a Safer Patient Experience

May 15, 2019

The healthcare setting often involves sensitive and intimate exams that present challenges other businesses don’t face. Medical chaperones can help provide a level of comfort for patients and may help ensure the best possible experience for patients and providers alike. In so doing, the likelihood of a sexual misconduct allegation based on a misunderstanding is greatly reduced.1

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Filed under: Special Report, Practice Manager, Physician, Patient Experience

The Impact of EHR Burdens on Physician Burnout

April 11, 2019

Physician burnout is associated with two-fold increased odds for unsafe care, unprofessional behaviors, and low patient satisfaction according to one study.1 Another study concludes that electronic health records (EHR) are a leading factor in physician burnout due to the increased clerical burden and reduced efficiency associated with them.2 Like many other healthcare issues, preventing physician burnout is cheaper and safer than managing the downstream consequences. In this special report, the Risk Management team at NORCAL offer strategies to address stress caused by EHRs.

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Filed under: Special Report, Practice Manager, Physician, Physician Burnout, Electronic Health Records (EHR) Burdens, Professional Wellness

5 Strategies to Encourage Positive Online Physician Ratings

April 1, 2019

Patients are leaning heavily on physician reviews to help them select a physician.1 Recent developments also suggest that these reviews may one day affect physician availability in payer networks.2 As important as these reviews are—and may become—it helps to understand what they actually say and what your practice can do about them. This special report describes the nature of these reviews and offers strategies for encouraging positive ones to help you maintain a positive online reputation.

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Filed under: Special Report, Practice Manager, Physician, Physician Ratings, Reputation Management, Patient Experience

Prevent Employee Error from Causing a HIPAA Data Breach

January 1, 2019

“The Healthcare vertical is rife with Error and Misuse. In fact, it is the only industry vertical that has more internal actors behind breaches than external.”1

Even with this grim realization, there is some good news for healthcare practices. Because more than half of healthcare data breaches are caused by inadvertent actions of employees, there is an opportunity for practices to greatly reduce their risk of attack with employee training and awareness that builds a pervasive “culture of security.”

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Filed under: Digital Health, Privacy & HIPAA, Cybersecurity, Special Report, Practice Manager, Information Security

Reducing the Risks of Abandonment Claims in Patient Termination

June 29, 2017

Terminating a physician-patient relationship is appropriate and ethical in a variety of circumstances. However, if the relationship is not ended appropriately, a physician could be liable for patient abandonment or for failure to diagnose or treat a condition. In this special report, NORCAL’s risk management experts present justifiable grounds for terminating a patient relationship and factors that may increase the risk of an abandonment claim.

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Filed under: Patient Relationship, Special Report, Practice Manager, Physician

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