--- title: Resource Library | Patient Experience (2) description: Patient Experience | The Resource Library offers a broad spectrum of resources and actionable insights to help you manage your healthcare business, increase patient safety, and help your practice thrive. (2) --- - [Sign In](https://secure.proassurance.com?hsLang=en-us) - g Search Site [Contact Us](https://www.proassurance.com/contact-us/?hsLang=en-us): **844-466-7225** [![PRA-MMI-Logo®-RGB](https://www.norcal-group.com/hs-fs/hubfs/PRA-MMI-Logo%C2%AE-RGB.png?width=215&height=62&name=PRA-MMI-Logo%C2%AE-RGB.png)](https://www.norcal-group.com?hsLang=en-us)   - [About](https://norcal-group.com/about) - [About Us](https://norcal-group.com/about) - [Coverages](https://norcal-group.com/state) - [Claims](https://www.proassurance.com/report-a-claim/) - [Resources](https://www.norcal-group.com/resources) - [HIPAA Resources](https://proassurance.com/hipaa) - [Website Accessibility](https://proassurance.com/accessibility) - [Pay](https://www.norcal-group.com/pay) # [Resource Library](https://www.norcal-group.com/library) ## [5 Strategies to Encourage Positive Online Physician Ratings](https://www.norcal-group.com/library/5-strategies-to-encourage-positive-online-physician-ratings) April 1, 2019 [![](https://files.norcal-group.com/hubfs/Resources/NORCAL_SR_Positive-Online-Ratings_thumb.png) ](https://www.norcal-group.com/library/5-strategies-to-encourage-positive-online-physician-ratings) Patients are leaning heavily on physician reviews to help them select a physician.1 Recent developments also suggest that these reviews may one day affect physician availability in payer networks.2 As important as these reviews are—and may become—it helps to understand what they actually say and what your practice can do about them. This special report describes the nature of these reviews and offers strategies for encouraging positive ones to help you maintain a positive online reputation. [Learn More »](https://www.norcal-group.com/library/5-strategies-to-encourage-positive-online-physician-ratings) Filed under: [Special Report](https://www.norcal-group.com/library/topic/special-report), [Patient Experience](https://www.norcal-group.com/library/topic/patient-experience) ## [The Increasing Importance of Patient Experience for Medical Practices](https://www.norcal-group.com/library/the-increasing-importance-of-patient-experience-for-medical-practices) February 8, 2019 [![](https://files.norcal-group.com/hubfs/doctor-discusses-test-results_GI-637014250_509x339.jpg) ](https://www.norcal-group.com/library/the-increasing-importance-of-patient-experience-for-medical-practices) Patient experience—“the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care”1—is playing an increasingly significant role in the business success of medical practices. The impact is felt throughout the practice: online physician ratings, reimbursement levels, patient acquisition, and patient retention. In light of this, practices should consider ways to enhance the overall experience that patients have with their practices. [Learn More »](https://www.norcal-group.com/library/the-increasing-importance-of-patient-experience-for-medical-practices) Filed under: [Article](https://www.norcal-group.com/library/topic/article), [Practice Manager](https://www.norcal-group.com/library/topic/practice-manager), [Patient Experience](https://www.norcal-group.com/library/topic/patient-experience) ## [Improving Physician Empathy: Techniques and Training Resources](https://www.norcal-group.com/library/improving-physician-empathy-techniques-and-training-resources) October 2, 2018 [![](https://files.norcal-group.com/hubfs/doctor-explaining-diagnosis-to-patient_soc.jpeg) ](https://www.norcal-group.com/library/improving-physician-empathy-techniques-and-training-resources) Although clinical experience develops many skills, physicians benefit from external input for improving communication skills.1,2 Physicians can use the following techniques and training resources to improve their communication with patients and demonstrate empathy. [Learn More »](https://www.norcal-group.com/library/improving-physician-empathy-techniques-and-training-resources) Filed under: [Best Practices](https://www.norcal-group.com/library/topic/best-practices), [Patient Experience](https://www.norcal-group.com/library/topic/patient-experience), [Patient Care](https://www.norcal-group.com/library/topic/patient-care) ## [Case Studies: Physician Empathy Can Decrease Liability Risk](https://www.norcal-group.com/library/case-studies-physician-empathy-can-decrease-liability-risk) October 2, 2018 [![](https://files.norcal-group.com/hubfs/doctor-comforting-patient_soc.jpg) ](https://www.norcal-group.com/library/case-studies-physician-empathy-can-decrease-liability-risk) Although physician empathy may seem to be a low priority in comparison to clinical skill, research indicates that physician empathy has wide-ranging effects for both physicians and patients, including better patient outcomes, greater patient satisfaction, less stress and burnout, and — as the following case studies show — it can affect whether a patient files a medical liability lawsuit. [Learn More »](https://www.norcal-group.com/library/case-studies-physician-empathy-can-decrease-liability-risk) Filed under: [Case Study](https://www.norcal-group.com/library/topic/case-study), [Patient Experience](https://www.norcal-group.com/library/topic/patient-experience), [Patient Care](https://www.norcal-group.com/library/topic/patient-care) ## [Encourage Positive Online Physician Ratings with These Best Practices](https://www.norcal-group.com/library/encourage-positive-online-physician-ratings-with-these-best-practices) September 26, 2018 [![](https://files.norcal-group.com/hubfs/Resources/NORCAL_IG_Positive-Online-Ratings.jpg) ](https://www.norcal-group.com/library/encourage-positive-online-physician-ratings-with-these-best-practices) Patients are turning to sources such as ZocDoc, HealthGrades, Vitals, Yelp and other online physician review sources, and reviews are impacting where patients seek care. A 2019 survey conducted by Software Advice found that [72% percent of respondents used online reviews as a first step in seeking a medical provider](https://www.softwareadvice.com/resources/how-patients-use-online-reviews/). While this percentage may appear shockingly high to some, it accurately reflects our nation’s current consumer landscape. With similar models for selecting restaurants, clothing, cars, and other retail businesses, it was only a matter of time until the healthcare industry followed. Understanding what these online reviews say — and don’t say — can help your practice develop a strategy for improving these reviews and aid you in developing a positive reputation online. [Learn More »](https://www.norcal-group.com/library/encourage-positive-online-physician-ratings-with-these-best-practices) Filed under: [Article](https://www.norcal-group.com/library/topic/article), [Patient Experience](https://www.norcal-group.com/library/topic/patient-experience) | [< Previous](https://www.norcal-group.com/library/topic/patient-experience/page/1) |  \|  | [Next >](https://www.norcal-group.com/library/topic/patient-experience/page/3) | | --- | --- | --- | ###  Topics  Please select Bad Outcomes & Complications Business Continuity Business Operations Community Health Consultations Cosmetic & Reconstructive Procedures Cultural Competency & Cultural Respect Cybersecurity Diagnosis & Testing Digital Practice Electronic Health Records (EHR) General Liability HIPAA Privacy & Confidentiality Industry Trends Information Security Informed Consent Leadership Litigation & Claims Marketing & Practice Building Medical Errors & Apology Medical Ethics Medical Records & Documentation Medication Errors Opioids Pain Management Patient Communication Patient Relationship Personal Finance & Career Philanthropy & Community Involvement Physician Burnout Physician Ratings Physician Wellness Practice Communication Practice Drift Practice Management Prescribing & Medication Public Relations & Communication Regulation & Compliance Reputation Management Unanticipated Outcomes Vicarious Liability ###  Specialties  Please select Emergency Medicine Family Practice Mental & Behavioral Health Obstetrics & Gynecology Oncology Ophthalmology Orthopedics Pain Management Specialist Pediatrics Plastic & Cosmetic Surgery Radiology ### Recently Added Interested in NORCAL Group? **Contact Your Agent/Broker** or call 844.4NORCAL today * NORCAL Group, now part of ProAssurance, includes NORCAL Insurance Company and its affiliated companies. 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