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Patient Engagement Along the Continuum of Care: Case Studies and Best Practices

November 13, 2018

Patient engagement generally describes patient involvement in their own healthcare. The concept of patient engagement is not new; for example, diabetes educators have been talking about “shared decision making” since the early 1990s.1 It is still a current hot topic among policymakers, though, and is a key component of meaningful use legislation, the Affordable Care Act, and the U.S. Department of Health and Human Services’ National Strategy for Quality Improvement in Health Care. Additionally, increasing patient engagement can benefit you and your patients. Engaged patients are more likely to have better outcomes and greater satisfaction with their healthcare experience and are also less likely to file malpractice lawsuits.2

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Filed under: Patient Communication, Patient Relationship, Article, Physician

Shared Decision Making During the Informed Consent Process

November 13, 2018

The informed consent process is an excellent time to engage patients. Ideally, an informed consent to treatment is the end result of a shared decision making process between a clinician and patient. This process, when executed appropriately, can have many benefits. It can decrease liability exposure, increase patient adherence, protect the patient’s right to self-determination and increase patient satisfaction.1

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Filed under: Patient Communication, Patient Relationship, Case Study, Physician

Improving Physician Empathy: Techniques and Training Resources

October 2, 2018

Although clinical experience develops many skills, physicians benefit from external input for improving communication skills.1,2 Physicians can use the following techniques and training resources to improve their communication with patients and demonstrate empathy.

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Filed under: Patient Communication, Patient Relationship, Physician, Best Practices

Empathy Benefits Both Physicians and Patients: Case Studies and Best Practices

October 2, 2018

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” (Maya Angelou)

Defining empathy can be complicated. In medicine, it is thought of as a communication competence, but it also describes the experience between physician and patient, during which the physician becomes attuned to the patient to understand what the patient is feeling. Patients also use empathy to describe a physician’s ability to understand their feelings and opinions and express compassion and concern for their well-being.1 Although physician empathy may seem to be a low priority in comparison to technical acumen, research indicates that physician empathy has wide-ranging benefits for both physicians and patients.

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Filed under: Patient Communication, Patient Relationship, Physician, Article

Case Studies: Physician Empathy Can Decrease Liability Risk

October 2, 2018

Although physician empathy may seem to be a low priority in comparison to clinical skill, research indicates that physician empathy has wide-ranging effects for both physicians and patients, including better patient outcomes, greater patient satisfaction, less stress and burnout, and — as the following case studies show — it can affect whether a patient files a medical liability lawsuit.

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Filed under: Patient Communication, Patient Relationship, Physician, Case Study

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