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Patient experience—“the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care”¹—is playing an increasingly significant role in the business success of medical practices. The impact is felt throughout the practice: online physician ratings, reimbursement levels, patient acquisition, and patient retention. In light of this, practices should consider ways to enhance the overall experience that patients have with their practices.

What would happen to your patients if you could no longer practice medicine? Will your practice continue after you retire? What will happen to your staff or your colleagues? Every business owner and professional, no matter how passionate about a career, will eventually leave. Planned and unplanned life events such as retirement, death, physical or cognitive disabilities — or maybe a career change to teaching or writing — can trigger your departure from medicine. Developing an exit strategy will help you make business decisions that lead to a well-planned exit while also preparing for unforeseen circumstances.

Balancing personal and family time with your responsibilities as a physician may be one of your biggest challenges, especially if you are a self-employed physician in a solo or small practice since time off can mean no income for you and your staff. If you have wrestled with striking a balance between running your practice and having time for yourself and your family, there’s hope. Hiring a locum tenens during your absence may provide a solution that will allow you to take time off work to re-energize both body and mind and return to work with a renewed focus and sense of purpose without a negative financial impact.

The benefits of using social media in a medical practice are becoming increasingly clear, which makes the pressure to get involved even greater. As medical practices become more sophisticated at using social media for knowledge sharing, marketing, and other forms of communication, those who fail to participate will fall behind. These social media tips for medical practices can help you get started.

In 2017, sexual harassment claims dominated news coverage and social media forums. Claims of sexual misconduct and harassment have certainly clouded — if not ended — the careers of once powerful and publicly respected celebrities, and the #MeToo movement has encouraged and empowered many ordinary people to come forward with their stories of being harassed and treated inappropriately. The healthcare field is not immune to claims of sexual harassment.